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Refund policy
To start a return, you can contact us at info@apresbeauty.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@apresbeauty.co.
Return address will be sent to: Après Beauty LLC 2633 McKinney Avenue Ste 130-140 Dallas, TX 75204
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What is your return policy?
We are happy to offer store credit in exchange for returns on orders placed within 14 days. Additionally, we’ll gladly accept unopened products in original packaging within 7 days from the date of your receipt. Please note that shipping fees are not eligible for a refund. Due to the personal nature of our products, we only accept unopened, unused items that are in the original packaging.
Help, my item was damaged in shipment
We are happy to offer store credit in exchange for returns on orders placed within 14 days. Additionally, we’ll gladly accept unopened products in original packaging within 7 days from the date of your receipt. Please note that shipping fees are not eligible for a refund. Due to the personal nature of our products, we only accept unopened, unused items that are in the original packaging.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.